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Contact Harness Support

If you believe you have found a bug in Harness Feature Management & Experimentation, please create a Zendesk Support ticket. You can contact FME directly or on the Harness platform:

Contact Split (now Harness FME) support directly​

You can create a Split Zendesk Support ticket.

To create a support ticket:

  1. Send an email to support@split.io.
  2. In the email message, provide steps to reproduce the issue.
  3. Attach any relevant screenshots or mini video clips.

The request will be routed to FME support engineers and create an internal Zendesk ticket, which is actively monitored by the Harness FME team.

Report issues / bug on the Harness platform​

If you are already on the Harness platform, you can create a Harness Zendesk Support ticket.

To create a support ticket:

  1. Go to https://support.harness.io
  2. Log in and Click on Submit a Request
  3. Enter a meaningful subject
  4. Provide steps to reproduce the issue in the description field
  5. Select the priority level
  6. Attach any relevant screenshots or mini video clips
  7. Submit the ticket

This will create an internal Zendesk ticket, which is actively monitored.

What’s Next?​

Harness FME Support team will communicate with you directly through the ticket to keep track of updates.